Product return policy.
When payment is performed via a bank card, cash refund is not allowed. Refund to a customer for product return upon termination of work or service agreement is settled in the same way as customer payment for the product, work or service, unless otherwise provisioned in the agreement between the parties.
Порядок возврата регулируется правилами международных платежных систем.
Процедура возврата товара регламентируется Законом Республики Беларусь от 9 января 2002 г. № 90-З «О защите прав потребителей».
- The customer is entitled to reject the product within 14 (fourteen) days after receiving;
- Customer request for exchange or refund for the product of adequate quality is to be settled if the product was not in use, retains its consumer characteristics and there is evidence of purchasing it from this seller.
For refund to a bank card the customer must fill in "Application for a refund" and send it to info@kondrashov.biz.
Refund to a bank card will be performed within 7 (seven) calendar days after receiving the "Application for a refund".
The sum of refund will be equal to the sum of purchasing. To refund money for erroneous transactions it is necessary to submit a written application and append receipts which prove erroneous writing-off of funds. The application should be sent to info@kondrashov.biz