Product return policy
The customer is entitled to reject the product within 14 (fourteen) days of receipt.
A refund for the product will be made in the same form as the payment. For example, if a Buyer paid for the goods with a bank card, then a refund will be made to the same bank card.
A full refund for unsatisfactory goods will be made if the product has not been used, retains its consumer characteristics and the Buyer produces evidence (i.e. receipt or copy of bank statement) that it purchased the product from the Seller. (
It's hard to ask that the product has not been used as there isn't necessarily a way to understand it's defective if it hasn't been used) For a refund to a bank card, the customer must fill in "Application for a refund" and send it to info@vizardmask.com.
A refund to a bank card will be made within 7 (seven) calendar days after receiving the "Application for a refund".
The sum of the refund will be equal to the cost of the product. To refund money for erroneous transactions it is necessary to submit a written application and append receipts that prove erroneous writing-off of funds. The application should be sent to
info@vizardmask.com